1 – Activate your guarantee online on our website > guarantees..
This will enable you to receive a confirmation email when we receive your mobile at our premises and an end-of-repairs email with tracking number for return post to you.
2 – Fill out the form below before and print a copy. Enclose it with your mobile phone, together with your customer file number (if you are a business or brand).
4 – Please return your mobile phone by recommended post to the following address together with the completed form and copy of your purchase invoice.
Aftersales Department – Returns
7 AVENUE ANDRE ROUSSIN
5 – Follow the progress of your repairs online aftersales service follow-up.